leadership-min

An upper level leadership-customer service workshop.

From a strategic and organization behaviour point of view.

Prices vary

Description:

An advanced workshop concentrating on the recent trends of the market, new techniques, practical and at the point. I would walk you through step by step.

At the end of this workshop you will be able to:

  • Gain hard and soft skills
  • The importance of soft skills in customer service
  • Understand the importance of creating the right context-frame, preparing people for change
  • Lead a leading customer service project
  • Improve and develop significantly CUSTOMER QUALITY SERVICE
  • Contribute significantly to the viability of CUSTOMER-CENTRAL mentality
  • Understand how our feelings are affecting our behaviour and vice versa
  • You will feel confidence as a highly skilled professional
  • You will be able to act as a consultant
  • You will understand the five-road success map for change